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Everything is MVP?
By Angus Gow

Agile practices have become overrun with buzzwords, and in many cases misunderstood terms. One of these is the Minimal Viable Product, the MVP. If you’re a startup or an established business…

Agile! What happened?
By Angus Gow

Some companies have got it right and are used all the time as “poster boy” examples of how it should be done — Spotify, Netflix, Google, Zappos, etc. I’m sure for them it works amazingly, but many…

4 Ways to better secure contact center colocation
By Andrew Rufener

Securing contact center colocation so customers can host their IT infrastructure and applications is not easy. You factor in the cloud, outsourcing, business processes and data privacy regulation...

Why the European Union Network Information Security (NIS) Directive should be on your Radar
By Andrew Rufener

Irrespective of whether you or your organization is based in the European Union or not, if you are concerned about cybersecurity risks...

Using big data to ensure application and network performance
By Andrew Rufener

Let’s assume the hypothetical example of your CRM application performance lagging; your end-users and call center agents are complaining...