Author archives: Andrew Rufener

After understanding the myriad benefits of AI chatbots for enhancing customer experience and boosting revenue covered in our previous post, the next crucial step is implementation. How exactly do you integrate a smart AI chatbot into your webshop? You will be surprised how simple it can be; a step by…

Step 1: Select a platform In our previous posts we covered the benefits and the key steps along the path of the implementation of an AI Chatbot. But for those willing to get their hands dirty and start building, here’s a very simple “getting started guide”. NOTE that this guide…

Clearly, not addressing AI opportunities is the largest risk of all. But once you are on your way, when AI solutions move from experimentation to production, concerns relating to potential risks are bound to be flagged. Ensure you include the risk assessments into your development planning to avoid costly suprises…

In an era where instant communication is the norm, chatbots have emerged as frontline communicators for many businesses. However, not all chatbots are created equal. While some serve as little more than digital frustrations, others excel, enhancing customer experience, cutting costs, and driving revenue. So, what separates a helpful chatbot…